Returns & Exchanges Policy 

At Kym’s Kollections Beauty Kave, we prioritize product quality, customer safety, and a luxury shopping experience. Because our items are considered intimate beauty products, we have strict hygiene and safety standards in place.

Please read our full policy below before purchasing:

🚫 No Returns or Exchanges

Due to the health and safety of all customers, we do not accept returns or exchanges on any products that have been opened, unpackaged, or tampered with in any way.

All sales are final.

We strongly encourage customers to be 100% certain of the product, length, texture, and collection they are selecting before checking out.
Once an order is placed and processed, no refunds or exchanges will be issued.

⚠️ Unopened / Untampered Items

To maintain fairness and hygiene, we do not accept returns or exchanges even on items that remain sealed.
For consistency, all sales are final regardless of condition.

🛠️ Manufacturer Errors

In the rare event that a product arrives defective due to a verified manufacturer mistake, we will do our best to provide an appropriate accommodation.
This may include:

• A replacement of the defective item

• A store credit (case-by-case)

• Additional support to resolve the issue

All claims must be submitted within 48 hours of receiving your order, along with clear photos and proof of purchase.

📩 Submitting a Claim

To report a manufacturer error, please email:
support@kymskollections.com
Include:

• Your full name

• Order number

• Photos/videos of the issue

• A brief explanation of the problem

Our team will respond within 1–2 business days.

✨ Final Note

We value your trust, safety, and satisfaction.
By purchasing from Kym’s Kollections Beauty Kave, you acknowledge and agree to the terms of this Returns & Exchanges Policy.

PRIVACY & SAFETY

Your privacy and safety are extremely important to us. At Kym’s Kollections Beauty Kave, we are committed to protecting your personal information and creating a secure shopping environment for every customer. Please review our full policy below:

🛡️ Personal Information Protection

We collect personal information such as your name, email, phone number, shipping/billing address, and payment details solely for order processing and customer support purposes.
Your information is:

• Kept confidential

• Never sold, shared, or traded

• Only used to fulfill your order or communicate with you

We do not store full payment information. All payments are handled securely through trusted third-party processors (such as Shopify, Wix, PayPal, etc.).

🔐 Secure Checkout

Our website uses encrypted technology to ensure that your payment and personal data are protected.
This includes:

• SSL secure connections

• Encrypted payment gateways

• Fraud and security monitoring tools

Your online safety will always be a top priority.

📧 Communication & Marketing

If you provide your email or phone number, you may receive:

• Order updates

• Tracking information

• Customer support replies

• Exclusive promotions or updates

You may opt out of promotional emails or texts at any time.

👀 Cookies & Website Tracking

We use cookies to improve your browsing experience and help us understand customer behavior.
This helps us:

• Improve website navigation

• Personalize your experience

• Track cart activity

• Analyze page performance

You can turn off cookies in your browser settings if preferred.

⚠️ Safety & Fraud Prevention

To protect our customers and our brand, Kym’s Kollections reserves the right to:

• Cancel suspicious orders

• Flag fraudulent activity

• Request identity verification (in rare cases)

These measures are in place to keep you and our business safe.

📩 Contact Us

If you have any questions or concerns regarding how your information is handled, please reach out to:
support@kymskollections.com

We’re committed to transparency and your peace of mind.